Chatbot Development for Online Stores and Businesses
We build bots for Telegram, WhatsApp and your website: from a simple bot that reports order status to an AI shopping assistant that picks products and answers from your catalog and knowledge base. We connect them to CS-Cart, your ERP, CRM, payment and shipping services.
Free estimate · flows, development, integrations and support after launch
Types of chatbots
We choose the bot type for the task: the more open-ended your customers' questions, the more AI helps.
Scripted bot
Buttons and ready-made answers: order status, bookings, FAQs, notifications. It launches fastest and behaves predictably, but it cannot answer a question outside the script.
AI bot
An AI chatbot understands questions in the customer's own words, picks products from the catalog and answers from the knowledge base. AI bot development takes longer: the bot has to be trained on your store data and tested on real questions.
Hybrid
The script leads to the order and payment, AI answers questions and picks products, and an operator steps in for complex cases. We recommend this setup to most stores.
Which processes you can hand to a bot
A bot takes over what repeats dozens of times a day and frees your managers for complex orders.
Sales
An order-taking bot: product picks from the customer's question, stock and price, and checkout right in the chat.
Order status and delivery
Where the order is, when it will arrive, how to change the address: the bot takes the data from your store and the shipping carrier.
Customer support
A customer support bot answers common questions from the knowledge base and passes complex ones to an operator along with the chat history.
Returns and exchanges
Takes the request, checks deadlines and conditions and creates a ticket for a manager.
Appointments
A booking bot for services, fittings or delivery at a set time, with available slots from your system.
Marketing
Abandoned cart reminders, promotions and newsletters, sent only to customers who have given consent.
Team operations
New order alerts, stock levels and a daily report in your managers' work chat.
Not sure what to hand to a bot?
We will review your processes and show where a bot pays off fastest.
Where the bot will work
One bot for several channels at once: a Telegram bot, a WhatsApp bot and website chat share the same logic and knowledge base.
Telegram
Telegram gives bots the richest toolkit: buttons, payments, mini apps. We agree up front where customer data will be stored.
Website widget
A chat in the corner of the page: shoppers ask right from the catalog, and the data stays on your server.
A bot on your WhatsApp Business number: replies to customer messages and handles leads from ads that open a WhatsApp chat.
What we connect the bot to
A bot is only as useful as its data is fresh, so it pulls data from your systems instead of a weekly export.
CS-Cart and other platforms
Catalog, stock, prices, orders and statuses straight from the store. We know CS-Cart best and work with other platforms too.
ERP and warehouse
Stock and delivery times from your ERP or inventory system: the bot will not promise what you do not have.
CRM
Leads and conversations go to Kommo (amoCRM), Bitrix24 or the CRM you use, so a manager sees the full history.
Payments and shipping
Payment link, shipping cost and tracking number right in the chat.
We will show which tasks a bot can take off your team
We will review your processes and send an estimate broken down by stage. Free of charge.
What to consider before development
Three things that most often force a bot to be rebuilt.
Personal data
A bot that asks for a phone number or address collects personal data: it needs consent right in the chat and storage that complies with data protection law such as GDPR.
AI answers
The AI bot answers only from your store data: catalog, shipping terms, knowledge base. If it has no answer, it passes the question to an operator.
Live operator
A customer can ask for a person at any moment. The manager sees the conversation and picks up where it left off.
How we build a chatbot
From task review to launch and support.
What customers ask, what managers do, where orders get lost. We read chat logs and customer requests.
We map out the dialogs and the handoff to an operator and show a prototype before development.
We connect the channels, the store, your ERP and CRM. The AI bot is trained on your catalog and knowledge base.
We test on real questions, launch, see where the bot makes mistakes and improve it.
How much chatbot development costs
The cost of chatbot development depends on three things. We send an estimate by stage after reviewing your task, free of charge.
Channels
One messenger, or Telegram, WhatsApp and your website at once: the logic is shared, but each channel has its own limits.
Integrations
How many systems we connect: store, ERP, CRM, payments, shipping.
AI and knowledge base
A scripted bot costs less. An AI bot needs data preparation, setup and answer testing.
Questions about chatbot development
Answers to what clients ask before they order.
The price depends on the channels, the integrations and whether you need AI. After reviewing your task we send an estimate broken down by stage, free of charge.
A scripted bot with a couple of integrations is faster. An AI bot takes longer: it has to be trained on your store data and tested on real questions. We give the timeline together with the estimate.
A regular bot works with buttons and prewritten answers. An AI bot understands questions in the customer’s own words, answers from the catalog and knowledge base and passes complex cases to an operator.
It depends on your customers. Telegram gives bots more features, while WhatsApp bots run through Meta’s WhatsApp Business Platform under your business account. A bot can be built for several channels at once with shared logic.
Yes. CS-Cart is our main platform: the bot takes the catalog, stock, orders and statuses directly. ERP and CRM systems are connected through their API or the data exchange your store already has.
No. It takes over repetitive questions such as order status, delivery and stock, and passes complex cases to a person along with the chat history.
If the bot collects a name, phone number or address, it needs consent in the chat, and the data has to be stored in line with the data protection law that applies to you, such as GDPR. We build this into the flow from the start.
Yes: we track errors, extend the knowledge base and flows, and update integrations when your store changes.
Client reviews
What store owners write about our work and our add-ons on the CS-Cart Marketplace.
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