Technical Support for Online Stores
We’ll answer any question, help you with and set up all CS-Cart features.
We fix bugs fast to minimize the downtime of your project.
Average response time
Average resolve time
Issues successfully fixed
CS-Cart project support
When Required?
It is important not only to fix the bugs at the right time, but to prevent them from occurring in the future.
We will help by setting up new add-ons so you don’t waste time on reviewing the documents.
If CS-Cart documentation is not enough, we’ll provide assistance for any product queries.
We’ll correct hiccups and shortcomings for the best site usability.
Answers on questions about ecommerce or CS-Cart are more accurate because they are answered by experts.
Technical Support Workflow
- Log in or register in the customer support system and leave a request
- Send a message to sales@cart-power.com
- Credits are internal unit of time taken to help a client
- You get credits buying the Cart-Power products
- Read more about Technical Support Policy
Buy a credits package in the
Turnkey Service Packages
Be assured of the every solution quality with Cart-Power
When there’s an emergency
- We’ll carry out analysis and logging to investigate the problem.
- We’ll examine and resolve addons conflicts.
- We’ll adapt the addon with external services.
- We’ll tell you how the addon works and help with setup.
When the cause of the problem is unknown
- We’ll investigate problems with the operation of third-party addons.
- We’ll study problems in the operation of a store or marketplace.
- We’ll find and eliminate errors.
When you need comprehensive care
- We’ll install and configure addons.
- We’ll investigate and resolve conflicts with other addons.
- We’ll log and debug the operation of the addons.
- We’ll adapt addons to your website.
- We’ll answer any questions.
- Up to 4 hours of add-on custom development for each month of a paid subscription (can only be used during the subscription period).
- 50% discount on Cart-Power addons (compatible with version 4.10+).
- Upgrade subscription prolongation for all add-ons assigned to the specified domain for the duration of the Premium subscription.
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