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8 Ideas for Utilizing Neural Networks in an Online Store

In today’s rapidly evolving world, neurotechnology is advancing at a rapid pace, with one particularly intriguing domain being the integration of neural networks within the realm of e-commerce. These neural networks are already being extensively employed to address diverse challenges encountered in the management of online stores and marketplaces. One prominent application involves analyzing user interactions on websites to enhance the purchasing journey and refine service quality. However, the utility of neural networks extends beyond this. In this article, we’ll explore 8 distinct ways neural networks can be leveraged to optimize the performance of an online store or marketplace.

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1. Generating Product Descriptions

Utilizing neural networks can expedite the process of populating product cards. For instance, they can autonomously craft descriptions based on available product attributes or draw from existing content sources. Alternatively, a neural network can sift through customer reviews and descriptions of similar products to generate novel and distinctive descriptions. This streamlines the workload for copywriters, allowing them to allocate their time to other critical tasks.

Alibaba Group, a prominent global online retailer, actively harnesses artificial intelligence to generate product descriptions and titles across their platforms such as Taobao, Tmall, and Mei. Within Alibaba Group, a neural network has been developed capable of generating up to 20 thousand lines of text per second. For sellers, this process is remarkably straightforward: they simply input a product page link and choose the desired style of output. Subsequently, the program autonomously generates product characteristics and crafts a corresponding description in Chinese.

2. Generating Pictures

One promising field involves generating marketing materials without the need for designers. Tools like MidJourney, ChatGPT-4, DALL-E can produce images based on textual descriptions, simplifying the creation process for websites, advertisements, banners, and catalogs.

To streamline time and resources, companies can employ neural networks such as PixelIDTGAN to automatically generate product photos. This algorithm enables the creation of images featuring clothing on models without requiring studios or photographers.

Examples of the results of the PixelIDTGAN neural network
Examples of the results of the PixelIDTGAN neural network

An emerging trend gaining traction in the industry is substituting real models with AI-generated avatars. Levi’s, for instance, collaborated with the startup Lalaland.ai, employing avatars that emulate various body types, ages, and skin tones. This allows shoppers to virtually try on clothes, enhancing interactivity and personalization in the online shopping experience, akin to virtual try-ons in The Sims.

Example of a virtual model in an online store
Example of a virtual model in an online store

This advancement is anticipated to boost sales conversion rates as customers can visualize how items fit them specifically, fostering a more informed purchasing decision.

3. Negative Feedback Handling

Neural networks prove invaluable in handling feedback efficiently. They can swiftly and adeptly address negative reviews or comments by delivering personalized and polite responses. For instance, a neural network can autonomously assess the tone and content of a comment, generating a fitting reply without human intervention. This feature proves particularly advantageous in scenarios where managing each review manually becomes time-intensive due to a high volume of work.

Furthermore, proprietors of large SMM channels can leverage neural networks to maintain active engagement with subscribers. For instance, responding to comments on posts often necessitates detailed and attentive replies. The neural network is adept at crafting such responses, taking into account the context and ensuring a friendly, respectful tone. For instance, it can be prompted to “Craft a response to this comment, considering its content, and maintain a friendly, respectful tone.”

4. SEO

Leveraging ChatGPT can address various SEO challenges, streamlining processes and saving valuable time.

For instance, a neural network can adeptly generate meta tags like Titles and Descriptions, along with crafting unique titles for site pages. It ensures the inclusion of relevant keywords while adhering to length requirements. Moreover, ChatGPT simplifies the task of clustering queries by organizing them based on relevance. It also excels in rephrasing content to prevent duplication and evade search engine filters.

Another critical application of neural networks in SEO involves content generation for websites. ChatGPT proves instrumental in producing texts for basic page content, particularly beneficial when managing substantial workloads. However, it’s essential to note that the generated texts necessitate verification, adjustments, and additions to align with audience needs.

5. Advertising Creatives Creation

Neural networks allow companies to quickly and efficiently create attractive advertising creatives, as well as experiment with new ideas and concepts, which helps increase audience engagement and brand promotion.

Neural networks can write text for an advertisement. Suppose we need text for advertising on Instagram. To do this, we can send a request to generate advertising text, indicating the topic, desired volume and call to action.

Example of a conversation with ChatGPT to create an advertisement
Example of a conversation with ChatGPT to create an advertisement

Upon receiving multiple text alternatives from the neural network, we have the flexibility to choose the most fitting one, make necessary modifications if required, or request additional options. This process allows us to swiftly generate fresh ideas for a successful advertising campaign within seconds.

6. Personalization

Since 2018, there has been a discernible shift towards hyper-personalization in marketing. Consumers are no longer content with generic advertisements targeting broad audiences; instead, they seek individualized offers. Manual processing of all clients, especially for large companies with extensive databases, proves to be inefficient.

Neural networks tailored for business purposes possess the capability to analyze vast amounts of data and discern patterns. This enables companies to automatically provide pertinent products and services to their clientele. For instance, Netflix’s recommendation service occupies a significant 80% of content viewing time.

The operational process involving neural networks for business typically entails uploading data into a database (accessible via developer-provided access), followed by its analysis and storage. When a customer poses a query such as “What to give a girl for her birthday,” artificial intelligence initiates a search within the database and suggests several product options for women. Detailed descriptions of products within the catalog are crucial for ensuring accurate recommendations.

7. Analytics and Forecasting

Neural networks are pivotal in analytics and forecasting within e-commerce. They facilitate the prediction of product demand, market trends, and optimal pricing strategies.

These networks are adept at predicting demand for goods by leveraging historical sales data, weather patterns, holiday occurrences, and other pertinent factors. This capability enables businesses to streamline inventory management, mitigate shortages or surpluses, and enhance customer satisfaction.

An illustrative instance of neural network utilization for analytics and forecasting in e-commerce is evident on the Amazon platform. Amazon’s neural networks scrutinize vast datasets encompassing purchases, user behaviors, and product attributes.

For instance, if Amazon seeks to forecast demand for electronics during holiday sales, like Black Friday, the neural network can analyze previous years’ electronics sales data, accounting for variables such as pricing, promotions, seasonal fluctuations, advertising campaigns, and even weather conditions.

Based on this analysis, the neural network constructs a demand forecasting model for diverse product categories. This empowers Amazon to optimize its product assortment, inventory management, and marketing strategies. For instance, the company can tailor its offers and promotions to align with forecasted demand, maximizing revenue and meeting customer expectations.

8. AI-driven Chatbots and Technical Support

AI-driven chatbots represent a vital tool for enhancing customer engagement by mimicking live interactions with managers, yet without the constraints of a rigid script. Neural networks also serve as technical support, furnishing product information and usage instructions by simply accessing technical documentation.

The integration of neural networks leads to heightened service satisfaction and cost reductions for the technical support department. Live operators are only indispensable for addressing intricate issues.

Consider these specific examples:

  • Personalized service in chatbots: By scrutinizing a customer’s purchase history, a chatbot can recommend products or services tailored to their preferences.
  • Automated problem-solving in technical support: AI chatbots analyze customer problem descriptions and propose suitable solutions drawn from the company’s knowledge base or past encounters.
  • Anticipating customer needs: Chatbots discern when a customer shows inclination towards purchasing a particular product, thereby offering relevant recommendations.
  • Automatic categorization of queries: Chatbots identify the problem category a customer’s query pertains to (e.g., technical issues, delivery inquiries) and route it to the appropriate specialist.
  • Data-informed chatbot training: AI enables chatbots to undergo training based on customer interaction data, enabling them to evolve into more intelligent problem solvers and information providers over time.

For instance, if Amazon seeks to forecast demand for electronics during holiday sales, like Black Friday, the neural network can analyze previous years’ electronics sales data, accounting for variables such as pricing, promotions, seasonal fluctuations, advertising campaigns, and even weather conditions.

Based on this analysis, the neural network constructs a demand forecasting model for diverse product categories. This empowers Amazon to optimize its product assortment, inventory management, and marketing strategies. For instance, the company can tailor its offers and promotions to align with forecasted demand, maximizing revenue and meeting customer expectations.

Key Considerations When Working with Neural Networks

Neural networks are powerful tools that can greatly improve business performance. However, maximizing their potential requires careful consideration of several key factors.

  • View neural networks as aides, not substitutes for human input. While they excel at expediting routine tasks, they often necessitate additional refinement of the outcomes.
  • Clearly articulate your requests. When formulating queries for neural networks, strive for precision and specificity. For instance, if you’re seeking to generate titles for products in your store, provide explicit guidelines: “Craft a title for the ‘Red Stark Cobra Bike,’ emphasizing its lightweight and speed.” Providing contextual details enhances the accuracy of the results.
  • Be prepared to refine the outputs. Working with neural networks may yield unexpected outcomes. For instance, when using them to generate product descriptions, anticipate non-traditional phrasing. Thus, readiness to tailor the results to align with your style and requirements is crucial.
  • Factor in costs. While contemplating the use of neural networks, weigh not only the potential benefits but also the associated expenses. For instance, if considering paid services for data analysis and demand forecasting, assess whether the investment is justified and what outcomes are feasible.

Overall, leveraging neural networks in e-commerce holds significant promise. These networks have the potential to automate business operations and facilitate growth within the dynamic online marketplace. Nevertheless, it’s crucial to recognize that achieving success demands thorough examination and customization of the outcomes to align with the unique requirements of your business.

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Ksenia Cheburova , Cart-Power Editor
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